Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.

To start a return, please contact us at m.y.kozhemiakin@gmail.com.

Returns should be sent to the following address:

171 Winchester Road
Basingstoke
RG21 8YFJ
United Kingdom

If your return request is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return request will not be accepted.

If you have any questions regarding returns, please contact us at m.y.kozhemiakin@gmail.com.

Damages and Issues

Please inspect your order immediately upon delivery and contact us without delay if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized products

• Special-order products

• Gift cards

• Products that have been used, altered, or damaged after delivery

• Items not returned in their original condition and packaging

If you are unsure whether your item is eligible for return, please contact us before submitting a return request.

Exchanges

The fastest way to receive a replacement or different item is to return the original item (once approved) and place a new order separately.

European Union Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving the last item in your order, without providing any reason.

To exercise this right, please notify us by email at:

m.y.kozhemiakin@gmail.com

Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that banks and card issuers may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

m.y.kozhemiakin@gmail.com